Our Policies

As much as we would love to control the weather, flight delays, health issues, and any other unexpected and unwanted travel mishaps, we cannot. Because cancellation fees do apply, we recommend you consider travel insurance. There are many companies that offer this insurance such as Travel Guard, Insure My Trip, TravelInsurance.com, etc. Additionally, AAA, AARP and some credit cards may provide coverage. If you are unable to keep your travel plans and your cancellation falls within the cut-off dates, we will of course attempt to rebook your room, but if we are not successful, travel insurance may reimburse you for the cancellation fees.

Upon arrival, please park in our convenient loading zone located in front of the inn at 25 Aviles Street. If you’d like a hand with your luggage, simply let us know—we’re happy to assist.

Feel free to arrive at any time to start exploring our charming city. While your room will be ready for you by 3:00pm, we prioritize our housekeeping according to your expected arrival time with the goal of having your room ready when you arrive.

If you’ll be arriving after 5:00pm, just inform us beforehand so we can send you after-hours check-in instructions.

Check-out time is by 11:00am but if you wish to linger in St. Augustine past that hour, we’re pleased to store your luggage while you continue your adventures.

We will not enter your room unless you request housekeeping during your stay. There is a door hanger in your room which will advise us that you’d like your room serviced. Please have this outside your door by 10a. You have access to room supplies in our 2nd floor guest closet, which includes bathroom amenities, towels, tissues, etc., as well as irons and ironing boards.

We provide one parking spot per room/suite. Our complimentary off-site lot is located at the Oldest House Museum complex, which is approximately a two-three-minute walk. You will be provided with a parking pass at check-in. Additional spots are subject to availability. There is parking throughout the city and Municipal Garage.

We feature a continental breakfast that includes a selection of juices, cereal, milk, yogurt, muffins, and wrapped fruit, as well as coffee and tea.

Due to the historic designation of Inn on Aviles and to ensure the comfort and safety of all our guests, smoking or vaping of any substance including prescription marijuana is strictly prohibited on the property and inside the building, as well as on balconies and porches.

To maintain the pristine condition of our property, a minimum cleaning surcharge of $300 will be incurred if evidence of smoking is found within any room. Additional costs may apply to cover the loss of revenue during the period when the room is taken out of service for cleaning. Please note that guests found violating this policy will be asked to vacate their room immediately, without refund.

We understand that from time to time, accidents happen and damage may occur. Should any cleaning, repair, or replacement be required, whether due to general or pet-related incidents—the guest will be responsible for all associated costs, as well as any loss of income sustained while the room is unavailable for occupancy. As a small, independently operated business, we appreciate you understanding that we are unable to absorb these expenses.

Service dogs are warmly welcomed and accepted as required by law under the Americans with Disabilities Act (ADA). We offer a selection of dog-friendly rooms. We do not accept cats and other types of animals.

For those bringing dogs, a nightly fee of $35–$50 applies to cover extra cleaning after your stay. Please ensure your pet is vaccinated, weighs no more than 50 pounds, and that there are no more than two pets in the room. Pets must be well-behaved, housebroken, and on a leash always in public spaces; pee-pads are not permitted.

Pets are not allowed to visit other guest rooms. Liability insurance is required in case your pet causes injury, and some breeds may be restricted due to insurance policies. For everyone’s comfort, pets are not permitted in common areas including porches and balconies.

To avoid extra cleaning charges, please bring a crate, blanket, or sheet if your pet is accustomed to being on the furniture or just let us know if you’d like us to have them available for you. Any damage or excessive cleaning needs will be charged to the guest. Barking dogs, unaccompanied pets, or those causing disturbances may result in termination of occupancy without refund. Bathing pets in guest showers is not allowed.

Service animals trained to perform specific tasks for individuals with disabilities are exempt from certain guidelines. ADA does not recognize emotional support or comfort dogs. They are welcomed as pets.

St. Augustine is a dog-friendly city—many restaurants with outdoor seating welcome dogs, and there are nearby lodges, sitters, and kennels if you need them. Always keep your dog leashed, pick up after them, and help us maintain a peaceful environment for all guests.

Our rooms include:

Flat-screen WiFi television

En suite bathrooms

Hair dryers

Shampoo, conditioner, body soap and lotion

Irons and ironing boards

Included:

Continental breakfast

Off-site parking

WiFi

Rates are based on double occupancy regardless of the number of guests the room/suite can accommodate. There is a $45 per day charge for each additional adult; $25 per day for children 3 years – 12 years; no charge 3 years and under.

Rates do not include 11.5% state and local taxes.

All rates and amenities are subject to change and may change without notice. The owners reserve the right not to honor rates or discounts or features/inclusions published on unauthorized third-party sites.